Shared Call Center
Learn more about this service before exploring our packages.
Shared Call Center Solution
- Inbound & Outbound Calling
- IVR (Interactive Voice Response)
- Call Recording & Monitoring
- Agent Extension & Queue Management
- Real-time Reporting Dashboard
- Call Transfer & Forwarding
- 24/7 Technical Support
Multi-Company Call Handling
- Manage multiple businesses from one platform.
- Save costs with shared infrastructure and agents.
- Maintain brand identity for each company.
- Generate separate reports for every client.
- Easily scale operations as business grows.
CRM Integration
- Instant access to customer details during calls.
- Faster issue resolution with complete interaction history.
- Higher agent efficiency through automated data syncing.
- Better customer experience with personalized service.
- Smart insights for data-driven decision-making.
Call Analytics & Performance Insights
- Track call volume and peak hours for better staffing.
- Measure agent performance with real-time metrics.
- Identify missed opportunities through detailed reports.
- Enhance customer satisfaction with data-driven improvements.
- Optimize operations using trend and performance insights.
Shared Call Center
Basic
Features Included:
- IP Number: 1000 TK (One Time)
- Minute: 0.45 TK/min (Ex. VAT)
- Access Type: Shared Cloud Platform
- One Time Setup: 1000 TK
- Agent Extension: 5
- Concurrent Section: 2
- Call Recording: Disable
- Support: 9 AM – 6 PM (Saturday–Thursday)
Standard
Features Included:
- IP Number: 1500 TK (One Time)
- Minute: 0.45 TK/min (Ex. VAT)
- Access Type: Shared Cloud Platform
- One Time Setup: 1500 TK
- Agent Extension: 10
- Concurrent Section: 4
- Call Recording: Enabled
- Support: 9 AM – 11 PM (Saturday–Thursday)
Business
Features Included:
- IP Number: 5000 TK (One Time)
- Minute: 0.45 TK/min (Ex. VAT)
- Access Type: Shared Cloud Platform
- One Time Setup: 2500 TK
- Agent Extension: 15
- Concurrent Section: 10
- Call Recording: Enabled
- Support: 9 AM – 11AM (Saturday–Friday)
Enterprise
Features Included:
- IP Number: 10000 TK (One Time)
- Minute: 0.45 TK/min (Ex. VAT)
- Access Type: Shared Cloud Platform
- One Time Setup: 3000 TK
- Agent Extension: 20
- Concurrent Section: 15
- Call Recording: Enabled
- Support: 24/7 ( Except during Eid-ul-Fitr and Eid-ul-Adha holidays )
Benefits of Call Center
Discover the key advantages of our service.
24/7 Customer Support
Offer round-the-clock assistance to your customers.
Increased Productivity
Empower agents with tools that boost efficiency.
Real-Time Monitoring
Track agent performance live.
Multi-Channel Support
Manage voice, email, chat, and social channels.
Advanced Reporting
Access analytics to optimize operations.
Intelligent Call Routing
Ensure calls reach the right agent.
Remote Operations
Enable work-from-anywhere capabilities.
Secure & Compliant
Protect customer data with enterprise-grade security.
Why Choose Us
We stand out for a reason — discover what makes our services unique.
Fast & Reliable
We deliver services quickly without compromising on quality.
Secure & Trusted
Your data and transactions are protected with industry standards.
Expert Team
Work with a skilled team that understands your needs deeply.
24/7 Support
Our support team is always ready to assist you anytime, anywhere.
Affordable Pricing
Premium services at competitive and transparent pricing.
Proven Results
Our track record speaks for itself with measurable outcomes.
Top Quality
We prioritize excellence in every service we deliver.
Custom Solutions
Tailored strategies built to fit your unique business goals.